[To comment: larry at larrylitwin dot com]
On Monday, Sept. 22, 2015, “The Philadelphia Inquirer” carried a wonderful custer service story featuring Tom Burgoyne — the Phillie Phantic’s best friend. The following “Seven Loyalty FUNdamentals” come from Tom and DillonMarcus Executive Retreats. There is much more on their site.
- Make them feel special and loved.
- Make every encounter count.
- Make it fun.
- Put the right people in tyhe right positions and treat them right.
- Be committed to excellence.
- Bridge the divide between you and your customers.
- Dance and be optimistic, no matter what the score.
GREAT advice. See similar advice in Larry Litwin’s The Public Relations Practitioner’s Playbook for (all) Strategic Communicators.
[To comment: larry at larrylitwin dot com]