13 Time Management Tips You Ought to Know

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 This week’s blog comes from:

Dale Carnegie Training Newsletter

By Anita Zinsmeister, President — anita.zinsmeister@dalecarnegie.com
Dale Carnegie® Training of Central & Southern New Jersey 

As a small business owner, managing your time and expectations are extremely important if you want to maintain the proper focus. I struggle with this issue and can be easily distracted by a phone call or a tendency to check my emails more often than is probably needed.

Time management is one of those skills no one teaches you in school but you have to learn. It doesn’t matter how smart you are if you can’t organize information well enough to take it in. And it doesn’t matter how skilled you are if procrastination keeps you from getting your work done..

 

I’m going to share some of my favorite time management skills in this post. I hope they will help you.

  1. My personal favorite – cut the clutter. Keep a clean desk and desktop, clutter can be very distracting.
  2. Use your peak productivity time well and make sure you get sufficient rest. Coffee will not assist you forever. It’s OK to take breaks throughout the day. Some of us are ‘morning people’ others are ‘night owls.’ You know what your strengths and weaknesses are better than me.
  3. It’s most important to know how you structure your day and manage your time that makes the difference. Know the best days and times to target your prospective clients or targeted companies – which may be different than you first think.
  4. Set daily goals for yourself and making sure you don’t work past your burn out time. This might include networking in person, making follow-up calls, writing a business proposal or putting a budget together – each day complete one specific goal – you’ll feel much better being able to check something off your ‘to do’ list.
  5. It’s absolutely OK to block out some non-planned activities. Life happens and there will also be some unexpected event or emergencies to deal with. Or maybe you’re under the weather.how to manage your time properly
  6. Plan for some specific time away from the computer and phone, 30 minutes a day. By that, I don’t mean a coffee break or to eat a meal. Talk a walk, run some errands, anything to take your mind off your business. Meet a friend for a cup of coffee.
  7. Start your day by prioritizing what you need to get done (To-do list!). Block time out on your calendar each day to ensure you get work done.
  8. When you are on a deadline and you need to finish something – Close your door (if you have one), put your phone on “send to voicemail”, close your email, and turn off the instant messenger. It is liberating! Not everything is urgent; yes, some things can wait until the next day.
  9. Minimizing distractions – distractions are a big time waster. A lot of us have this constant urge to check our email every 15 minutes. There are many other common distractions and it is important to limit them.
  10. Make sure social networks serve your purpose. Do you really need to be on all of them? Pick one or two that are really important and discard the rest. Be careful not to check your social sites while at work. It is a big time waster even if big brother is not watching.
  11. Decide the time or times when you will check mail and stick to those times. There will always be some distracting message in your in box. Keep your emails short. That is how they are meant to be. Use the phone in preference to email where feasible.
  12. Know your target company or companies whether it will be for job search or to find business partners. Starting out, that’s one of the most important things to consider. If you’re not sure what you want to do, it’ll be hard for you to communicate that to another client or company
  13. Yes weekends are a time to take a break, but not entirely. Use weekends to review the previous week’s successes (and failures) which will give you the opportunity to prepare your upcoming week. The goal is to hit the ground running on Monday morning.‘

Can you think of more time management tips? Please let me know in the comments!

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Dale C. has 4 Tips For Delegating More Successfully

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 This week’s blog comes from:

Dale Carnegie Training Newsletter

By Anita Zinsmeister, President — anita.zinsmeister@dalecarnegie.com
Dale Carnegie® Training of Central & Southern New Jersey 

  • Word count for this issue: 460
  • Approximate time to read: About 1.8 minutes
    @ 250 words per minute

It takes more than one person to run a successful business.   Even when we work on a team, attempting to carry our entire workload alone can lead to overload.  At some point, we must all engage in that time-honored practice among associates: delegation.

Striking a balance between an existing workload and new tasks can be tricky.  With that in mind, we have assembled four tips for delegating your work more effectively.

Here are four Tips For Delegating More Successfully

1.  Be Proactive In Following Up No matter how well a project seems to be going, you still need to consistently and proactively follow up on its progress.  Your efforts will keep the project on the forefront of everyone’s minds and help maintain unity during the project period.  Conversely, if you fail to follow up, your employees are far more likely to fall out of sync with you.

2.  Choose People You Trust Not all members of your team will be suited for the project you want to assign.  Be familiar with your team members’ strengths and weaknesses and assign projects to the people you are confident can handle them.  Also, choose people who can work without constant supervision.  That way you can focus on other tasks that require your attention.

 3.  Communicate As a project progresses, if one step does not transition smoothly to the next, it is usually the result of poor communication.   Whenever a project is delegated to multiple employees, make constant communication a priority.  Whoever is heading the project has the responsibility to not only keep the channels open, but also lead by example.  Furthermore, they must maintain this level of communication until the project is completed.

 4.  Develop A Plan Of Action – On average, most people do not work on just one project at a time.  That’s why it is important to have a plan of action ahead of time to ensure everyone knows the project’s priority and where it fits in their workload.  If you do not have a plan of action, you run the risk of your employees placing different priorities on their work, resulting in a breakdown in unity.  Consider all the steps and resources that the project requires, then draw up an outline to act as a road map. 

Executive Summary:  There is more to delegating work than simply dumping part of your workload on someone else’s desk.  At the end of the day, no matter how you share your work with other employees, responsibility for its completion still falls on your shoulders.  Because of this, it is critical that you handle delegation effectively.  By handling delegation in the manner we presented above, you can see your projects to completion with little to no complications.  

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Pope Francis on Leadership

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Visiting Philadelphia, New York and D.C. last month, Pope Francis  showed us a leadership style we can all learn from. (For more on leadership, check out The Public Relations Practioner’s Playbook for (all) Strategic Communicators via www.larrylitwin.com. It is loaded with excellent strategies and tactics for today’s “leaders.”)

By William Vanderbloemen

“Many things have to change course, but it is we human beings above all who need to change.” Those were the words shared—on Twitter—by Pope Francis, Time‘s “Person of The Year” in 2013, who assumed the pontificate that year and has since projected a transformational leadership style.

Those who aren’t spiritual leaders should also rethink what their most important responsibilities are—people over processes, names over numbers.

That approach has earned him titles like “Holy Reformer” and “The People’s Pope.” In New York City today on a visit to the United States, Pope Francis reflects not just the changing tenor of the Catholic Church but evolving ideas about leadership itself. That makes his trip this week a perfect time for entrepreneurs, CEOs, politicians, and other leaders of all stripes to reflect on their own leadership styles. Here are five lessons all of them can learn from the Pope’s.

  1. Be Accessible

Pope Francis is arguably best known for availability and openness to the public. On his first day as Pope, he reversed the tradition of blessing the people by inviting them to bless him instead. He’s since decided to ride in a bus with his team rather than in a bulletproof limousine. Pope Francis has also been seen getting around Rome in a Ford Focus and a Fiat during his U.S. visit.

Personal, handwritten thank-you notes and birthday lunch invitations to the homeless of Rome take priority in his schedule and exemplify his leadership vision.

Those who aren’t spiritual leaders should also rethink what their most important responsibilities are—people over processes, names over numbers. Accessibility sows trust and loyalty among colleagues and customers, making other transformations possible.

  1. Don’t Ignore Social Media

The Pope is a tweeting aficionado. His primary Twitter handle (@Pontifex) is the English-language equivalent of eight others—in Latin, Arabic, Spanish, Polish, Portuguese, Italian, French, and German. And the English account alone has 7.3 million followers. In other words, communication matters, especially digitally.

Social media has proved one of the most effective—and democratic—mediums for influencing current generations. Its 140-character interface is clear, concise, and relatable, whether you’re a Starbucks barista, a Fortune 500 CEO, or anyone in between. For any business leader who has an idea to offer or a message to convey, social media is the main avenue for doing so. But bear in mind that the social sphere is about sparking conversation, not dictating from on high. The Pope’s tweets are popular not just because he’s the Pope, but because they’re humble, inviting, and pluralistic.

  1. Flatten Your Organization

Pope Francis bypassed bureaucracy and reevaluated his organizational structure. He started with his own title, changing it from the “Supreme Pontiff” to the “Bishop of Rome.” Upon adjusting and delegating some of the papacy’s traditional responsibilities, he took a radical approach to age-old customs and rearranged his management team, reducing its sense of hierarchy.

As a result of Pope Francis’s innovative methods, the organization of the papacy got flatter. As a result, the Boston College Graduate School of Social Work referred to him as an “intrepreneur”—someone who generates genuine, sustainable change in an organization that’s resistant to it.

In the first few months of his papacy, Pope Francis took risks.

Flattening an organization can be one of the best ways business leaders can institute their vision without relying on the prevailing means. Restructure, revamp, and realign so that the top leadership drives the vision, and the subsequent layers can execute and sustain it.

  1. Take Risks

In the first few months of his papacy, Pope Francis took risks. He made unprecedented claims and unconventional decisions. “To listen and to follow your conscience means that you understand the difference,” he wrote, reaching out to atheists and agnostics. He also proclaimed a year of jubilee for women who’ve had abortions but have since chosen to reflect on the Church’s teachings on the issue. It’s worth nothing that in both cases, Pope Francis didn’t revise Catholic doctrine, but his leadership style offered a refreshing new perspective to many who might have previously felt shut out.

In the business world today, many leaders are blinded by the fear of failure. Big changes are hard to make—they take time, and often many people, to institute—but messages are easy to change. Still, risk is vital to your business’s growth and your own development as a leader. Risk can help you rise, even though it sometimes leads to failure. But it will always prove a worthy teacher.

  1. Value Input From Subordinates

Risk can help you rise, even though it sometimes leads to failure. But it will always prove a worthy teacher.

Pope Francis has shown he recognizes the intrinsic value of every person. First, he decided to transform the Synod of Bishops under his leadership into a decision-making body rather than a ceremonial group. And within his first 10 months at the Vatican, Pope Francis washed the feet of laity prisoners, women, and Muslims, rather than performing the ritual only on priests. He also refocused the role of bishops toward more pastoral activities, premised on the notion that human relationships should be esteemed above all else.

Leaders should approach the people in their organizations much the same. There’s real value in your lower subordinates—what they think and believe and the skills they offer—to achieve real progress. But it’s up to leaders to go out and seek that value, then develop it in everyone they lead.

In just two years, Pope Francis has taught us another lesson as well: It’s important to act. Start cultivating the right leadership style now, and you’ll begin writing your legacy today, rather than waiting for it to catch up with you later.

William Vanderbloemen is the coauthor of Next: Pastoral Succession That Works and president and CEO of Vanderbloemen Search Group, a startup that leads in executive search for churches, ministries, and faith-based organizations.

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What, No job offer after the interview?

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(This summary comes from “CareerBuilder’s” Susan Ricker. Full story in Courier-Post on Sunday, Sept. 27, 2015.)

     Getting called in for an interview is a positive sign — it usually means that your resume’, cover letter and reputation made a good impression on the hiring manager and he/she would like to have a more in-depth conversation with you about your experience.

     However, if you are getting a lot of interviews, but no job offers, there are some red flags to watch for. Here are some questions to ask yourself to ensure your next interview is a success.

1. Do your application materials match your personality?

2. Did you prepare well enough for the interview? (Check out No. 23 on http://larrylitwin.com/handouts.html.)

3. Is your body language (facial coding — See Larry’s The ABCs of Strategic Communication) sending the wrong message?

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Be prepared for 3 toughest interview questions

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(From Susan Ricker at “CareerBuilder. Read her entire article in the Courier-Post — Aug. 30, 2015)

1. Why are you leaving your current job, or why are you currently unemployed?

2. What is your greatest weakness?

3. Where do you see yourself in five years? (Be careful with this one, especially. You may not want to say “at a large New York City agency if you are applying for a job in Philadelphia.)

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Are you ready for your interview?

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(Portions taken from John Rossheim’s Philadelphia Inquirer “Monster” article.

1. Explore prospective employer’s websites

2. Use search engines to read the latest news about the organization.

3. Visit trade journals.

4. Use networking sources to contact current employees to help determine if prospective employer would be a good fit.

5. Since you have already Googled the prospective employer, be certain to Google yourself. Your prospective is Googling you so you had better know what’s online about YOU.

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How to stay on track this semester by EMU PRSSA

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This comes from Eastern Michigan University’s Public Relations Student Society of America — Sept. 9, 2015

By: Katie Gerweck

It’s the beginning of a new school year, and for me it will be my last. I’m heading into my senior year, which means my schedule is full of tough classes, PRSSA duties, and work. Although I know it will be overwhelming at times, I’m going to try to stay ahead of the game this year and not fall behind. Although it can be tricky to juggle your different responsibilities, there are some steps you can take now that will help the rest of your semester go more smoothly. It’s not too late to form good habits and be prepared!

  1. Make note of important dates and request them off work now.

Whether it’s an event for the club you’re in, an important family event, or a meeting for your second job, there are probably a couple days this semester that you’ll need off from work. Put them in the calendar in your phone or your planner so you won’t forget and request those days off from work as soon as possible to make sure you can attend.

  1. Get a planner and use it!

A lot of students start out diligently noting homework assignments in their planner, only to abandon the practice two weeks in. But keeping a planner is a great way to help you keep track of assignments and remind you of upcoming deadlines. Check out Rachel’s post on how to organize your to-do list for some helpful hints.

  1. Ask other students about the classes you’re taking.

If it’s early in the semester, it can sometimes be difficult to know what to expect from certain classes. How difficult is the class going to be? How does the professor run the course? Do you really need the textbook, or can you save $100 and just use your notes? If you’re not sure, find a student who has already taken the class and ask them for advice. You’ll feel more prepared.

4.Log off from social media.

Social media and websites like YouTube and Netflix can be distracting when you’re trying to get work done, and it’s hard to find the willpower to pull yourself away. If you know social media is going to be a problem for you, it might be time to take drastic measures. Before working on a big project, have your roommate change the passwords on your most distracting sites and keep them hidden from you until you get your work done.

Katie Gerweck is a senior majoring in public relations with a minor in journalism. She is the editor-in-chief for EMU PRSSA, and also works as a copy editor for the Eastern Echo. She was the copy chief for the Echo during the summer of 2015.

EMU PRSSA | September 9, 2015

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7 Powerful Tips To Improve Your Customer Service Department

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These tips come from Anita Zinsmeister at Dale Carnegie Training of Central & Southern New Jersey. These are outstanding and I am happy to promote Dale Carnegie and share them with you.

 
  • Word count for this issue: 599
  • Approximate time to read: About 2.4 minutes @ 250 words per minute 
Great customer service is an integral component of every business. No matter what kind of product or service you provide, you need to excel at it.
 
 
Why Should You Care About Keeping Your Customers Happy?
 
  • Acquiring a new customer can cost 6 to 8 times more than
    keeping an existing customer.
  • Existing customers have a 12% higher profit margin.
  • Businesses that retain existing customers see a 9% higher
    growth rate.
     
Simply put, you need to keep your customers satisfied.  To that end, we have prepared a number of tips that are guaranteed to improve any customer service experience.
 
Tips To Improve Your Customer Service Department:
 
  1. Treat Customers With Respect – All too often, if a customer has a bad experience it is because of a disgruntled employee.  Perhaps an altercation put the employee in a sour mood, or a manager reprimanded them.  They could feel burnt out by their job.  Whatever the case, going the distance to treat employees well increases the likelihood that they will treat customers well. 
  1. Encourage Your Team To Become A Client Advocate – Perception can be a powerful force.  When an employee feels more independent, not tethered to their supervisor, it empowers them.  Encourage employees to think of themselves as a client advocate.  This will help give them a greater sense of independence and compel them to engage with customers more pleasantly. 
  1. Take The Right Action – Your customer service experience should never be “all talk”.  If you claim to have excellent customer service, prospects are going to expect it.  If their experience does not sync up with what you promised they become dissatisfied, meaning you will lose a customer.  Worse yet, if they express their dissatisfaction online or to colleagues it will not only hurt your sales, but also damage your reputation. 
  1. Be Proactive On Getting Everyone’s Feedback – Go beyond conducting customer surveys.  Designate one or more customer service employees as morale monitors who comb the Internet looking for feedback on your company — good and bad.  Never wait to receive bad news. The longer you let an issue persist the more difficult it may be to remedy. 
  1. Make Sure Your Customer Knows They Are Important – The more one-of-a-kind a customer feels the longer they will stay engaged with your business.  To accomplish this, offer them price cuts or coupons, and make every interaction feel less like a transaction and more like a conversation, a brief social moment that is uniquely theirs. 
  1. Resolve Your Customers’ Complaints Quickly – Answer all e-mail and phone calls within the shortest time possible.  Whether it’s less than 15 minutes or the next day, it is important for a customer to know when your company will be calling them back by setting the right expectations.
  1. The Owner Needs To Get Involved There are times when a customer is so upset that a call from the president or owner is necessary.  If your executive team takes a more proactive approach, it can lead to more high-value clients staying on board too!  
Executive Summary:  The first step to improving customer service is making sure you aren’t just talk.  That said, we recommend mystery shopping your own business to verify how well your customer service aligns with your philosophies.  Second, you can improve your customer service by improving the morale of the people on the front line.  Third, empower your customer service staff so they are able to engage in meaningful, problem-solving dialogues with your customers. 
Why Are So Many Employees Disengaged? (Forbes)  
The answer most often lies in managerial relationships. A recent national study by Dale Carnegie Training placed the number of “fully engaged” employees at 29%, and “disengaged” employees at 26% — meaning nearly three-quarters of employees are not fully engaged (aka productive). The number one factor the study cited influencing engagement and disengagement was “relationship with immediate supervisor.” Read More 
 
Abraham Lincoln’s Brilliant Method for Handling Setbacks (Inc.com)   
What was the secret of Abraham Lincoln’s success in dealing with people?  Incredibly, this is not just a question that a business journalist would ask.  Dale Carnegie himself–the legendary author of How to Win Friends and Influence People — asked the exact same question on page 8 of that famous book. Read More 
 
How to Be a Better Communicator in the Workplace (U.S. News Report)
Whether you are an aspiring leader or in a support role, developing your communication skills can impact your success.  First, let’s take a look at the complexities of communication.  It’s more than the words you use.  It’s how and when you choose to share information.  It’s your body language and the tone and quality of your voice.  Read More 
Today’s Inspirational Quote: “The only way to do great work is to love what you do.  If you haven’t found it yet, keep looking.” Steve Jobs

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Techniques to Succeed: Beefing up your credit report

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This and nearly 300 other Tips and Techniques are in the new More ABCs of Strategic Communication – AuthorHouse, July 2015 – just published. Email Larry for details.

Here are some suggestions for maintaining or improving your credit history:
• Pay your bills on time. Payment history is the single most important factor in determining your credit score, making up 35 percent of the total number.Missing even one payment can knock 50 to 100 points off a good score.
• Pay down your debts and consider charging less. Lenders like to see plenty of room between the amount of debt reported on your credit cards and your total credit limits. Charging less can also improve your score, even if you pay off your credit cards on a monthly basis.
• Don’t be afraid of credit counseling. In 1998, the Fair Isaac Corp. changed its scoring formula to remove references to credit counseling in consumers’ files after learning that receiving credit counseling was becoming less predictive of credit risk. Be sure to research, and only become involved with legitimate organizations.
• Stay out of bankruptcy. Bankruptcy can knock 200 points or more off your credit score. After filing, consumers are usually only able to secure credit through high-interest lenders, which can often lead consumers back down the path of bad credit.
Centers for Financial Education, a division of Consumer Credit Counseling Services of New Jersey – www.crediteducation.com

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Techniques to Succeed: Event Planning – 10 key points

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This and nearly 300 other Tips and Techniques are in the new More ABCs of Strategic Communication – AuthorHouse, July 2015 – just published. Email Larry for details.

1. Decide event’s purpose (goal and/or objectives).
2. Organize your volunteers.
3. Be ready for anything.
4. Create a timeline (Gantt chart – See Page 222).
5. Create an incentive to attract event participation.
6. Communicate (early on) with participants.
7. Make it a learning experience – determine what participants are going to “take away.”
8. The event, if properly planned, will run itself. (Planning is everything).
9. Evaluate event and total plan at conclusion of event (exit survey).
10.Have fun!

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