5 Commandments of Strategic PR

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The George Washington University offers a master’s degree in Strategic Public Relations. One of its promotional emails offers this:

EMPOWER

WITH CRUCIAL PR SKILLS

Public relations in the modern era is fast-paced, highly visible, and unforgiving. PR professionals are tasked with increasing demands and accountability; the ability to think strategically, communicate effectively, and lead your organization in this intense landscape is paramount.

1. Know your audience — Communicate meaningfully, effectively and with purpose.

2. Become a conduit — Facilitate real conversations and drive timely, appropriate follow through.

3. Speak through actions — Be socially responsible, transparent and proactive.

4. Establish credibility — Earn trust, maintain respect and manage your image.

5. Make it count — Contribute real, measurable results and leverage to data plan your next move.

Might I add, check out so much more in Larry Litwin’s The Public Relations Practitioner’s Playbook available on www dot larry litwin dot com. The sections on the MAC Triad-Plus P and T are worth it alone.Y

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An ACCC Pioneer

On Friday, May 2, 2014 Atlantic Cape Community College honored me with its “Faculty Pioneer Award.” I was asked to make a few remarks. Those remarks follow. To comment: larry at larry litwin dot com.

       Congratulations to all award recipients tonight. I am honored to be included.

       When I hear the term pioneer, I immediately think of the men and women who settled in the American west – back in the 19th century. And, in spite of what some of my students believe, I was not there in the 1800s.

       I also think of those in more modern times – the men and women who helped establish the communication profession: Edward Bernays, his wife Doris Fleischman – known as the father and mother of public relations – and – Pat Jackson…who helped define the Triple Bottom Line Theory.

All four stressing…

it begins with RELATIONSHIPS.     

       A true pioneer was the first broadcast journalist… Edward R. Murrow. We mustn’t forget Alice Paul, from nearby Mount Laurel, who led the way for women’s rights in the early 1900s…and…I would be remiss if I did not mention journalist and strategic communicator, Walter Lippmann – the father of the MAC Daddy Triad.

       Where would we be today without their vision and legacy? All helped define public relations – something each and every one of us practices almost daily – even though…most times we don’t even give it a thought.

       So, what IS Public Relations? Public relations is as simple as a Thank You Note. But it is much more.

       It is now…Strategic Communication – including public relations, advertising, marketing, social, and other emerging media.

       Strategic communication is: good work, publicly recognized. It is the group itself saying:

This is who we are;

What we think about ourselves;

What we want to do;

And, why we deserve your support.

Those four sentences should help craft your personal mission statement.

             No matter how we define public relations…and deliver it, it is as Edward Bernays said…100 years ago, “Public Relations is establishing a reciprocal understanding between an individual and a group.” Again, it all begins with relationships…and relationships begin with communication.

       Some other advice from those communication pioneers I pass along to my students is…read read read – because you cannot become an outstanding strategic writer without reading – novels, online news stories, magazines, even comic books.

       Reading helps with your critical and strategic thinking…and as you learn to express yourself through writing – it will transfer to better oral communication.     Writing is and always will be theee most important skill followed by…I repeat…critical and strategic thinking, oral communication, planning, and relationship management.

       Yes, strategic communication helps contribute to your total package.

(PAUSE)

              I most appreciate being recognized as a Faculty Pioneer – it is a humbling honor.

       And while I do not consider myself a pioneer, I do view myself as someone who – to this day –tries to carry on…carry the torch…and emulate what those communication pioneers discovered many years ago.

       It has been a great journey. One I hope is far from over. My wife Nancy and I have so much to be thankful for – from our chance meeting at our alma mater Parsons College in Fairfield, Iowa…even though we were both from the Philadelphia-area, two wonderful children

and their spouses, and three terrific grandchildren. We were fortunate enough to share mentors who touched our lives and helped shape me professionally.

       As many of you move toward professional careers in the next few years, I offer you the same advice my mentors and college professors gave me. Those Parsons’ professors were pioneers in their own right.

             They suggested my greatest thrills would not come from awards I might win, but rather when my current and former students are recognized. How correct they were.      To this day, I get emotional when I read good things about former students.    

       More advice from those who influenced my life: If you become a professor, do more than educate. Turn your classroom into a “laboratory for practical knowledge” and do it through edutainment. Be more than a teacher. Be a coach – because coaches teach “how to overcome adversity.” They teach hard work, stress getting up when you get knocked down, and demonstrate turning stumbling blocks into stepping stones.

       The best advice this coach can offer is exactly how those early pioneers practiced their lives and professions:

       They truly believed the definition of luck is “preparation meeting opportunity.” And please…never forget…as my parents taught me: “If you dream it, you can achieve it.”

       Thank you so much for this Pioneers’ Award. It is very special.

To comment: larry at larry litwin dot com.

Oops! from Ragan’s PR Daily

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We all make mistakes, but there are some that writers should never make.

Though the casual tone of blogging has allowed us to be less formal with the written word, it doesn’t mean we can simply ignore the fundamental rules of writing and grammar. The occasional typo can be brushed off as an innocent oversight, but there are some writing errors that are just plain unforgivable.

These blunders can ruin your credibility as a writer.

1. Fewer versus less

Unforgivable: There are less days in February than in March.
Correct: There are fewer days in February than in March.

Use fewer when referring to things that can be counted. For example, “She ate fewer cupcakes tonight than she did last night.” Use less when referring to volumes or to things that cannot be counted: “The cupcakes had less frosting yesterday.”

2. Affect versus effect

Unforgivable: Our services will have a positive affect on your business.
Correct: Our services will have a positive effect on your business.

Although affect and effect can each be used as either a noun or a verb, the more common usages are affect as a verb and effect as a noun. In the example above, the effect is the result of the services. In the sentence, “Our services can affect how customers see your business,” affect is to produce an effect upon, or to influence.

3. Pronoun/antecedent disagreement

Unforgivable: If you hire a professional copywriter, make sure they know how to write.
Correct: If you hire a professional copywriter, make sure she knows how to write.

In the above sentences, copywriter is singular. So the pronoun should be singular, as well. Many people avoid gender-specific pronouns, but all too often, that just leads to bad grammar. The correct choices include using “he or she”—pick one and stick to that gender—or using a plural antecedent (which is the noun to which the pronoun refers): “When hiring copywriters, make sure they know how to write.”

4. Misspellings

Unforgivable: Are you on Goggle+?
Correct: Are you on Google+?

Be sure to proofread your work. Misspelling the name of a company, a website or a person is a sign of sheer laziness.

5. It’s versus its

Unforgivable: The pizza became famous for it’s unique flavors and toppings.
Correct: The pizza became famous for its unique flavors and toppings.

This is a common mistake because technically, it’s follows the rule of using an apostrophe to convey possessives (for example, the pizza’s flavor). But an apostrophe is used for the contraction of it is or it has: “It’s the best pizza ever!”

6. Misuse of the semicolon

Unforgivable: I love to write; but I hate using semicolons.
Correct: I love to write; I hate using semicolons.

Semicolons can get confusing. Rather than make an unforgivable mistake, I tend to avoid them whenever possible. Use a semicolon to connect two related independent clauses without a conjunction (the example above), or within a complex series: “I’ve lived in Waukegan, Ill.; Alameda, Calif.; and Bartlett, Tenn.” Do not use a semicolon with a conjunction (and, but, for, or, so, nor, yet).

7. Alot versus a lot

Unforgivable: Alot of people make this mistake.
Correct: A lot of people make this mistake.

Alot is not a word!

8. Inconsistency

Unforgivable: His favorite colors are red, blue, and green. My favorite colors are yellow, purple and pink.
Correct: His favorite colors are red, blue and green. My favorite colors are yellow, purple and pink.

Each of the above sentences is structurally fine, but the top two are inconsistent with each other, because the first sentence uses the Oxford comma and the second does not. Don’t use the Oxford comma in one sentence and leave it out the next. Don’t spell out ten in the first paragraph and write 10 in the last. Writing rules change depending on what style of writing you follow (Chicago Manual or Associated Press), but whichever style you use, be consistent throughout your copy.

9. Poorly cited stats and quotes

Unforgivable: Women make up 97 percent of Pinterest users.
Correct: According to AppData, women make up 97 percent of Pinterest users.

Back up statistics and quotes by letting your readers know where you got the information. If you can, provide a link back to the exact Web page where you found the data. Failure to prove where you got your facts will weaken your content.

10. Then versus than

Unforgivable: I enjoy sitting much better then running.
Correct: I enjoy sitting much better than running.

Than is used for comparisons, although then is used to refer to a point in time or “in addition to.” For example: “Back then, I was strong enough to run a marathon. Now, my legs and lungs are in worse shape than they used to be.”

11. Lose versus Loose

Unforgivable: If you loose your keys again, I’m not letting you in.
Correct: If you lose your keys again, I’m not letting you in.

Lose is a verb, and loose is most commonly used as an adjective. Use loose when referring to something that doesn’t fit or isn’t secure, such as loose pants or loose attachments. Loose can also be used as a verb—for example, “loose a knot”—but in these cases, loosen is a more common word.

12. Stolen content

Unforgivable: Always.
Correct: Never.

This one isn’t really a mistake, but rather just plain wrong. Never steal and use content that isn’t yours and play it off as your own work. Not only is that theft, but it’s also copyright infringement. Write original, informative content, and always proofread your work.

Any common writing mistakes that you think are simply unforgivable?

Jacqui MacKenzie is a writer for Straight North, an Internet marketing Chicago firm that provides social media services, SEO, and more. A version of this story first appeared on the 12 Most blog.

This story first ran on PR Daily in April 2012.

[To comment: larry at larry litwin dot com]

Tips to Succeed:Making the best impression on your audience

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This is Tip 178 from The ABCs of Strategic Communication. Check it out on www dot larry litwin dot com.

1. Always be prepared – Audiences quickly detect lack of
preparation.
2. Make others comfortable – If you are comfortable, your audience
will be, too. Comfort, on your part as the sender, exudes
confidence.
3. Be committed – Commitment is crucial. Audiences can detect
lack of commitment or sincerity.
4. Be interesting – An interested audience is more apt to receive
your message as it was intended to be received.

Roger Ailes and John Kraushar – Authors – You Are The Message

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10 Job Sectors in Decline

 

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From Yahoo! hotjobs

http://career-advice.comcast.monster.com/job-search/company-industry-research/ten-job-sectors-in-decline/article.aspx?WT.mc_n=comcast800

10 Job Sectors in Decline

What to Do If Your Industry Is on the Way Out

By Margaret Steen, for Yahoo! HotJobs

People in almost every profession may feel like jobs are scarce right now. For many industries, this is a temporary situation. But jobs in some fields are expected to continue disappearing even after the economy picks up.

Is your industry on the decline? The federal government projects that a number of industries will continue to lose jobs thru 2018.

“You can’t sit around and wait for news to come out about what’s going to happen to your industry,” said Alexandra Levit, author of New Job, New You. “You have to be proactive about this.”

Disappearing Jobs

Here’s a list of the top 10 industries expected to lose the most jobs by 2018 — and what to do if you’re working in one of them:

  • Motor Vehicle Parts Manufacturing: Projected to lose 18.6 percent of its 544,000 jobs.
  • Department Stores: Projected to lose 10.2 percent of the 1.56 million jobs they had in 2008.
  • Semiconductor Manufacturing: Projected to lose 33.7 percent of the 432,000 jobs it had in 2008.
  • Postal Service: Projected to lose 13 percent of the 748,000 jobs it had in 2008.
  • Printing and Related Jobs: Projected to lose 16 percent of its 594,000 jobs.
  • Cut-and-Sew Apparel Manufacturing: Projected to lose 57 percent of its 155,000 jobs.
  • Newspaper Publishers: Projected to lose 24.8 percent of its 326,000 jobs.
  • Mining Support Jobs: Projected to lose 23.2 percent of its 328,000 jobs.
  • Gas Stations: Projected to lose 8.9 percent of its 843,000 jobs.
  • Wired Telecom: Projected to lose 11 percent of its 666,000 jobs.

Semiconductors are one of several manufacturing industries on the declining list. Because so many different types of manufacturing jobs are disappearing, it will not be easy to simply get another manufacturing job. You may need to develop some completely new skills.

Levit suggests beefing up your resume with volunteer work so you can show skills that will be applicable in other industries. For example, helping a volunteer organization deal with its members can show that you have client-service skills.

She also recommends being innovative to keep your job. “You need to be front and center with management, giving them suggestions for how they can remain competitive.”

Are You Affected?

What should you do if your industry is on this list? First, don’t panic. The job declines in these industries are projected to take place over a decade. And many jobs — a majority in most of these industries — will remain even after 10 years.

Still, it’s good to start thinking about Plan B. Build your savings and start researching what other industries might be able to use your skills.

If you’re nearing retirement and had been planning to move into a different field, you might want to make the move earlier. And if you have many years of work ahead of you, you should consider seriously whether it’s feasible for you to stay in your industry for the long term.

“Start sharpening your transferable skills,” Levit said. These include project management, budgeting and customer service. “You want to be developing a resume that showcases the skills you have in all those areas.”

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15 of the most avoidable language errors

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This is reprinted from Ragan’s PR Daily. It is written by Kevin Allen

Chances are, if you made it through college and are now employed as a professional communicator of some sort, grammatical errors drive you insane.

Especially these:

• Your vs. You’re
• Its vs. It’s
• Their/There/They’re

With social media now an all-encompassing part of our lives, we are forced to see which of our friends are total idiots by their misuse of the above.

For those friends (and other grammatically challenged individuals in your life) Copyblogger offers this handy infographic:

More on Crisis Communication

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Three Rules of (Damage Control) Crisis Communication

1.Get information out early.

• Respond within 2-4 hours (quicker, if possible) – if only as an acknowledgment that you are on top of the situation.

2.Get it out yourself.

• The spokesperson should be a high profile representative of the organization.

3.Get it out on your own terms – control the message.

• Tell it First

• Tell it Fast

• Tell it All

• Tell it Yourself

Whether the crisis is the 2013 Boston Marathon bombing, child sex-abuse at Penn State University or some less visible organization, or a mass shooting at a school or movie theater, a major charity executive embezzling funds, the (seven) Tylenol-related deaths in 1982, or a space shuttle tragedy, the public wants and deserves answers. As J. William Jones says, those answers must be based on accurate information and should be given by “unflappable” professionals who know what they are talking about. The need for crisis management policies has become a major priority for many corporations and other organizations. Thanks to effective planning, victim organizations can control a crisis through rapid systematic dissemination of information – being proactive rather than reactive – so long as that information is factual. Strategic counselors and reporters alike agree there is no substitute for believability (truth) and credibility (trust). Once lost, they are nearly impossible to regain. Avoid any instincts to minimize or cover up bad news. If not totally truthful and trustworthy, the media will eventually discover your unprofessional approach. What ever trust you once had will be gone forever. Keep in mind, when dealing with a crisis, the goal should be more than just “damage control.” If the crisis communication plan is carried out properly and successfully, the damage control will take care of itself. When a crisis hits, your publics want to know: what happened; how it will affect them; what is going to be done about it.

Communicate Early and Often

•Contact the media before they contact you.

•Communicate internally first, then externally.

•Put the public first.

•Take responsibility.

•Be honest.

•Never say “No comment.”

•Designate a single spokesperson.

•Set up a central information center(staging area).

•Provide a constant flow of information.

•Be familiar with media needs and deadlines.

•Monitor news coverage and telephone inquiries.

•Communicate with key publics.

•Be accessible.

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The Communication Audit — Tips to Succeed

[ From M. Larry Litwin’s The ABCs of Strategic Communication — see www larrylitwin dot com]

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1.What is a communication audit?
It is a complete analysis of an organization’s communication
program – a picture of its goal, objectives, strategies, tactics
and evaluations.

2.What is the scope of an audit?
The scope of an audit may be as broad and as deep as the
size and complexity of the organization’s demands. The audit
can measure the effectiveness of communication programs
throughout an entire organization, in a single division or
department, or within a specific employee group.

3.What does the communication audit provide?
It provides meaningful information to members of management
concerned with efficiency, credibility, and economy of their communications policies, practices, and programs. It also provides valuable data for developing or restructuring communications functions, guidelines, and budgets, as well as recommendations for action tailored to an organization’s particular situation as uncovered by an analysis of the collected data.

4.When should an audit be conducted?
Generally, an extensive audit should be conducted every five to
seven years. In the interim, reliable feedback techniques should be obtained periodically through the organization’s routine communication function.

5.What subjects are covered?
Typically an audit covers such areas as:
• Communication philosophy
• Objectives and goals
• Existing communication programs
• Existing vehicles and their uses
• Personal communications
• Meetings
• Attitudes toward existing communications
• Needs and expectations

Credit: Joseph A. Kopec – Kopec Associates Inc., Chicago, Illinois
Read more at www.prsa.org/_Resources/resources/commaudit.asp?ident=rsrc3

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How did you find your favorite/best job?

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This comes from a USA Today “Snapshots”:

Personal connections = 42%

Social network = 21%

Online job board = 20%

Classified ad = 19%

According to the Federal Reserve Bank of New York, here is the unemployment rate for college graduates ages 22 to 27:

Engineering = 5%

Education = 4%

Health = 3%

Math/computers = 6%

Architecture/construction = 8%

Sciences = 6%

Social sciences = 7%

Business = 6%

Liberal arts = 8%

Communication = 6%

Technology = 6%

Agriculture/natural sciences = 5%

Leisure/hospitality = 4%

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