ABCs of Strategic Public Relations

[To comment: larry at larry litwin dot com]

This week’s blog comes from The ABCs of Strategic Communication (AuthorHouse – 2008), which contains 7,000 strategic communication definitions plus 282 Tips and Techniques.

• Anticipate = For every public relations action there is a reaction. Explore all possible reactions in advance. Successful practitioners are never surprised.

Be Prepared = For that first call from the media. Don’t go public until you are absolutely ready.

Communicate = Clearly, Concisely, Calculatingly, Consistently and Completely (Specifically and Simply)

M. Larry Litwin, APR, Fellow PRSA – The
Public Relations Practitioner’s Playbook
(AuthorHouse – 2013)

[To comment: larry at larry litwin dot com]

Staying positive: Smile

[To comment: larry at larry litwin dot dot com]

This week’s blog comes from The ABCs of Strategic Communication (AuthorHouse – 2008), which contains 7,000 strategic communication definitions plus 282 Tips and Techniques.

We all know we should appreciate who we are and what we have. But sometimes it’s so much easier for many of us to believe the negative things we hear and think about ourselves than it is to
listen to, and believe, the best.

Here are some tips on what you can do to become more aware of the positive things in life right now, feel better and be more productive.

• Send yourself an e-mail or call your voice mail and say something positive about yourself or note one thing you are happy about today.Make this a daily routine.

• Add an area to your things-to-do list where you can list at least one thing each day that makes you smile.

• Once an hour, stop, look around and find something or someone that you can say something positive about.The harder you have to look to find that silver lining, the better.

• Decide today that you will no longer compare yourself to others.

• Create a place where you can keep photos, positive letters, articles and other reminders of good things that you have accomplished
and that are a part of your life.

Thanks to: Lee Silber – Organizational Expert and Author – www.creativelee.com

[To comment: larry at larry litwin dot dot com]

Do you realize YOUR impact on society?

[To comment: larry at larry litwin dot com]

 

This blog is not as self serving as it might appear. Last week, Rowan University — where I spent 42 years as a part-time and full-time instructor and eventually associate professor — sent me student nominations to the University’s Faculty Wall of Fame. I was inducted for both “teaching and advising excellence.”

I include much of what Jenna Buchholtz and Caitlyn Coppenbarger wrote as incentive to others who have a chance to impact students — whether it be college age, high school, middle school or lower.  As I’ve expressed to my students previously and to members of Rowan’s nationally-acclaimed Public Relations Student Society of America, my greatest thrill is when one of them succeeds and/or is recognized for outstanding work.

Below are Jenna and Caitlyn’s word. My challenge is for you to substitute your name for mine. That is the very same challenge many of my Parsons College professors gave me nearly 50 years ago. I sure hope I met their challenge and lived up to their expectations.

EXCELLENCE IN TEACHING AND ADVISING

Larry Litwin, Public Relations

 “Professor Larry Litwin had the greatest impact on my learning at Rowan. He was attentive, extremely knowledgeable in the PR field and always willing to help. He not only taught me inside the classroom, but also helped me prepare for the “real world” by teaching me how to write cover letters, editing my resume, preparing me for my internships and referenced me to important connections. Without Professor Litwin’s help I truly believe I would not have been as successful in and out of Rowan as I was and as I am today. He deserves the award, hands down.”

 Jenna Buchholtz

EXCELLENCE IN TEACHING AND ADVISING

Larry Litwin, Public Relations

“Anytime of the day – rain or shine – Professor Litwin would always be happy. He made class fun, yet would get his point across. He truly loves and enjoys teaching. When I was struggling or having academic issues he was always willing to help me or slow down the class to help anyone. He offered a new perspective on teaching and was very up with the times – technology wise.

“Professor Larry Litwin is the most organized when scheduling appointments to meet with students. He is willing to help with academics along with personal issues. He genuinely cares and looks out for the student he’s helping even if he gets backlash from fellow teachers. Anyone who has met Professor Litwin has been helped and touched by him in so many ways.”

Caitlyn Coppenbarger

Thank you everyone. Words cannot express my appreciation.

[To comment: larry at larry litwin dot com]

3-Minute Drill

[To comment: larry at larry litwin dot com]

Strategic communication guru Jim Lukaszewski, ABC, APR, Fellow PRSA, CCEP – www.e911.com (created in 1998) is the “father of the Three Minute Drill.” I live by it. Details may be found in The Public Relations Practitioner’s Playbook for (all) Strategic Communicators (Play 6-10).

The Three-minute Drill is an abbreviated version of the counseling paper. It was conceived by public relations strategic adviser James Lukaszewski, ABC, APR, Fellow PRSA, CCEP. In essence, it is a simpler written approach that carries out the counseling “tactic.” In Jim’s words, “It helps solidify why respected public relations strategic counselors are the number one, Number Two (person in the organization) – the trusted adviser.” Keep in mind that each 150 words equals one minute. Think in terms of: Issues, Questions, Situation:

1. Situation Description Explanation – Introduction (60 words)Briefly describe the nature of the issue, problem or situation that requires decision, action or study. “This is the subject and here is what we know.”

2. Analysis (60 words)A description of what the situation means, what its implications are, and how it threatens or presents an opportunity to the organization. “Here is why it matters.”

3. Goal (60 words)A clear, concise statement of the task to be accomplished(sometimes the reason or purpose for accomplishing it), the target to be reached and when. “Our destination.”

4. Options (150 words)Provide at least three response options to address the situation as presented and analyzed:

     1. Do nothing

     2. Do something

     3. Do something more

5. Recommendation (60 words) Make a specific choice among the options you presented. Be ready with a recommendation and supporting information every time because the boss is going to ask you for one.

6. Justification Unintended consequences (60 words)Briefly describe the reactions or circumstances that could arise resulting from options you suggested, including that of doing nothing. Identify the solution option with the fewest negative intended or unintended consequences.

[To comment: larry at larry litwin dot com]

 

6 Resourceful Tips To Consider Before Making Layoffs

Dale Carnegie e-Newsletter

[To comment: larry at larry litwin dot com]
 
Dale Carnegie e-Newsletter
By Anita Zinsmeister, President of Dale Carnegie® Training of Central & Southern New Jersey

 

 

6 Resourceful Tips

To Consider
Before Making Layoffs
  • Word count for this issue: 645
  • Approximate time to read: About 2.6 minutes @ 250 words per minute

If your business employs a small yet dedicated staff, chances are that you’re anxious to survive downturns without having to resort to layoffs.  Experts say the instinct to avoid layoffs isn’t just human; it’s good business practice.  Layoffs may leave a company flat-footed when the economy picks up, and can also be surprisingly expensive when severance packages are figured in.  Below, you can find six resourceful HR cost-cutting tips to help you avoid having to make layoffs:

1.  Have Your Employees Contribute To Their Health Plans – This option is often an employer’s first move to reducing labor costs.  Small businesses that have been very paternalistic in the past may have lots of room to ask employees to contribute.  

 

2.  Use Subcontractors, Temporary And Part-Time Workers – When you lose an employee to resignation or retirement, try to replace that person with a part-timer, contractor, temp or self-employed freelancer.  These contingent workers do not receive the same benefits as other workers, and, if necessary, can easily be released by a firm.  As more companies lay off full-time employees during a recession, a deep pool of talented but unemployed individuals will be available for contingency work.  And when the economy turns around, if your contingent workers have proved their value, you can always bring them into your full-time fold.

 

3.  Freeze Or Cut Salaries – Although reducing employee salaries is a highly effective step in cutting HR costs, the move must be made carefully.  The first principle should NOT be fairness.  An across-the-board salary cut may hurt the organization in the long term if the move turns off top performers.  Although it’s important that everyone in the company share the pain, business owners should still try to compensate their top producers. 

 

4.  Reduce Contributions To Your Employees’ Retirement Plans – Companies with defined benefit plans don’t have much flexibility, because they need to make sure they are meeting the legal requirements for how much money is in their funds.  However, reducing or eliminating a company match for a 401(k) is a step that’s fairly easy for many companies to take.  Small businesses that use a standard format for setting up their 401(k) plans will probably find that they have flexibility about whether and how much they match.  In addition, employees will likely accept a one or two year reduction in the 401(k) match if a company communicates the reasons.

 

5.  Reduce Hours For Everyone’s Workweek – The 35-hour workweek has become an institution in many European countries, as well as in Asia.  Reductions in work hours — and corresponding reductions in pay — are considered far preferable to layoffs.  Treat the 35 hours as a base, and award extra leave to compensate for any excess hours worked.  Just be careful: if employees work overtime, they must be paid, or you run the risk of being noncompliant with the Fair Labor Standards Act.  You will risk a backlash if the 35-hour workweek is just a 40-hour stretch under another name.

 

6.  Attract Top Talent With Flex Hours – Flexibility has become a key factor in drawing top-notch talent.  Many workers are trading bonuses or pay raises for flexibility, allowing employers to get just as much productivity without the higher costs.  For small companies, using flexibility on a temporary basis is a great way to go during a downturn.  When trying to keep HR costs down, focus on output, not face time.

 

Executive Summary:  While layoffs are often unavoidable, they should be used as a last resort.  Cutting into your workforce can leave your company vulnerable in the short-term, and also unable to capitalize on an upswing in the long-term.  If you employ some of the strategies outlined above, you may find that you do not have to take drastic measures with your personnel.  Most companies can make significant cuts in overhead expenses without
resorting to layoffs. 
 
[To comment: larry at larry litwin dot com]

 

Jack Welch’s 5 Stages of Crisis Management

[To comment: larry at larry litwin dot com]

Jack Welch is a former chair and CEO at General Electric. His “Five Stages of Crisis Management” along with hundreds of other words of wisdom on crisis communication are contained in The Public Relations Practitioner’s Playbook for (all) Strategic Communicators. Check it out.

1. Denial – Denial in the face of disaster is human. It is the main
and immediate emotion people feel at the receiving end of any
really bad news. That doesn’t excuse any official from not reacting
quickly and staying “in front of the story.” Rather than denial,
the reaction should be forthright, calm, fierce and bold.

2.  Containment – In companies and other organizations, containment
usually plays out with leaders trying to keep the “matter”
quiet – a total waste of energy. All problems, and especially
messy ones, eventually get out and explode.

3.  Shame-mongering – This is a period in which all stakeholders
fight to get their side of the story told, with themselves as the
heroes at the center.

4.  Blood on the floor – Too many times, officials believe that
someone has to pay for the crisis with his or her head.

5. Galvanizing effect – The fifth and final part of the pattern – the
best part – is the awareness raised by a crisis.

5 Commandments of Strategic PR

To comment: larry at larry litwin dot com.

The George Washington University offers a master’s degree in Strategic Public Relations. One of its promotional emails offers this:

EMPOWER

WITH CRUCIAL PR SKILLS

Public relations in the modern era is fast-paced, highly visible, and unforgiving. PR professionals are tasked with increasing demands and accountability; the ability to think strategically, communicate effectively, and lead your organization in this intense landscape is paramount.

1. Know your audience — Communicate meaningfully, effectively and with purpose.

2. Become a conduit — Facilitate real conversations and drive timely, appropriate follow through.

3. Speak through actions — Be socially responsible, transparent and proactive.

4. Establish credibility — Earn trust, maintain respect and manage your image.

5. Make it count — Contribute real, measurable results and leverage to data plan your next move.

Might I add, check out so much more in Larry Litwin’s The Public Relations Practitioner’s Playbook available on www dot larry litwin dot com. The sections on the MAC Triad-Plus P and T are worth it alone.Y

To comment: larry at larry litwin dot com.

An ACCC Pioneer

On Friday, May 2, 2014 Atlantic Cape Community College honored me with its “Faculty Pioneer Award.” I was asked to make a few remarks. Those remarks follow. To comment: larry at larry litwin dot com.

       Congratulations to all award recipients tonight. I am honored to be included.

       When I hear the term pioneer, I immediately think of the men and women who settled in the American west – back in the 19th century. And, in spite of what some of my students believe, I was not there in the 1800s.

       I also think of those in more modern times – the men and women who helped establish the communication profession: Edward Bernays, his wife Doris Fleischman – known as the father and mother of public relations – and – Pat Jackson…who helped define the Triple Bottom Line Theory.

All four stressing…

it begins with RELATIONSHIPS.     

       A true pioneer was the first broadcast journalist… Edward R. Murrow. We mustn’t forget Alice Paul, from nearby Mount Laurel, who led the way for women’s rights in the early 1900s…and…I would be remiss if I did not mention journalist and strategic communicator, Walter Lippmann – the father of the MAC Daddy Triad.

       Where would we be today without their vision and legacy? All helped define public relations – something each and every one of us practices almost daily – even though…most times we don’t even give it a thought.

       So, what IS Public Relations? Public relations is as simple as a Thank You Note. But it is much more.

       It is now…Strategic Communication – including public relations, advertising, marketing, social, and other emerging media.

       Strategic communication is: good work, publicly recognized. It is the group itself saying:

This is who we are;

What we think about ourselves;

What we want to do;

And, why we deserve your support.

Those four sentences should help craft your personal mission statement.

             No matter how we define public relations…and deliver it, it is as Edward Bernays said…100 years ago, “Public Relations is establishing a reciprocal understanding between an individual and a group.” Again, it all begins with relationships…and relationships begin with communication.

       Some other advice from those communication pioneers I pass along to my students is…read read read – because you cannot become an outstanding strategic writer without reading – novels, online news stories, magazines, even comic books.

       Reading helps with your critical and strategic thinking…and as you learn to express yourself through writing – it will transfer to better oral communication.     Writing is and always will be theee most important skill followed by…I repeat…critical and strategic thinking, oral communication, planning, and relationship management.

       Yes, strategic communication helps contribute to your total package.

(PAUSE)

              I most appreciate being recognized as a Faculty Pioneer – it is a humbling honor.

       And while I do not consider myself a pioneer, I do view myself as someone who – to this day –tries to carry on…carry the torch…and emulate what those communication pioneers discovered many years ago.

       It has been a great journey. One I hope is far from over. My wife Nancy and I have so much to be thankful for – from our chance meeting at our alma mater Parsons College in Fairfield, Iowa…even though we were both from the Philadelphia-area, two wonderful children

and their spouses, and three terrific grandchildren. We were fortunate enough to share mentors who touched our lives and helped shape me professionally.

       As many of you move toward professional careers in the next few years, I offer you the same advice my mentors and college professors gave me. Those Parsons’ professors were pioneers in their own right.

             They suggested my greatest thrills would not come from awards I might win, but rather when my current and former students are recognized. How correct they were.      To this day, I get emotional when I read good things about former students.    

       More advice from those who influenced my life: If you become a professor, do more than educate. Turn your classroom into a “laboratory for practical knowledge” and do it through edutainment. Be more than a teacher. Be a coach – because coaches teach “how to overcome adversity.” They teach hard work, stress getting up when you get knocked down, and demonstrate turning stumbling blocks into stepping stones.

       The best advice this coach can offer is exactly how those early pioneers practiced their lives and professions:

       They truly believed the definition of luck is “preparation meeting opportunity.” And please…never forget…as my parents taught me: “If you dream it, you can achieve it.”

       Thank you so much for this Pioneers’ Award. It is very special.

To comment: larry at larry litwin dot com.

Oops! from Ragan’s PR Daily

[To comment: larry at larry litwin dot com]
We all make mistakes, but there are some that writers should never make.

Though the casual tone of blogging has allowed us to be less formal with the written word, it doesn’t mean we can simply ignore the fundamental rules of writing and grammar. The occasional typo can be brushed off as an innocent oversight, but there are some writing errors that are just plain unforgivable.

These blunders can ruin your credibility as a writer.

1. Fewer versus less

Unforgivable: There are less days in February than in March.
Correct: There are fewer days in February than in March.

Use fewer when referring to things that can be counted. For example, “She ate fewer cupcakes tonight than she did last night.” Use less when referring to volumes or to things that cannot be counted: “The cupcakes had less frosting yesterday.”

2. Affect versus effect

Unforgivable: Our services will have a positive affect on your business.
Correct: Our services will have a positive effect on your business.

Although affect and effect can each be used as either a noun or a verb, the more common usages are affect as a verb and effect as a noun. In the example above, the effect is the result of the services. In the sentence, “Our services can affect how customers see your business,” affect is to produce an effect upon, or to influence.

3. Pronoun/antecedent disagreement

Unforgivable: If you hire a professional copywriter, make sure they know how to write.
Correct: If you hire a professional copywriter, make sure she knows how to write.

In the above sentences, copywriter is singular. So the pronoun should be singular, as well. Many people avoid gender-specific pronouns, but all too often, that just leads to bad grammar. The correct choices include using “he or she”—pick one and stick to that gender—or using a plural antecedent (which is the noun to which the pronoun refers): “When hiring copywriters, make sure they know how to write.”

4. Misspellings

Unforgivable: Are you on Goggle+?
Correct: Are you on Google+?

Be sure to proofread your work. Misspelling the name of a company, a website or a person is a sign of sheer laziness.

5. It’s versus its

Unforgivable: The pizza became famous for it’s unique flavors and toppings.
Correct: The pizza became famous for its unique flavors and toppings.

This is a common mistake because technically, it’s follows the rule of using an apostrophe to convey possessives (for example, the pizza’s flavor). But an apostrophe is used for the contraction of it is or it has: “It’s the best pizza ever!”

6. Misuse of the semicolon

Unforgivable: I love to write; but I hate using semicolons.
Correct: I love to write; I hate using semicolons.

Semicolons can get confusing. Rather than make an unforgivable mistake, I tend to avoid them whenever possible. Use a semicolon to connect two related independent clauses without a conjunction (the example above), or within a complex series: “I’ve lived in Waukegan, Ill.; Alameda, Calif.; and Bartlett, Tenn.” Do not use a semicolon with a conjunction (and, but, for, or, so, nor, yet).

7. Alot versus a lot

Unforgivable: Alot of people make this mistake.
Correct: A lot of people make this mistake.

Alot is not a word!

8. Inconsistency

Unforgivable: His favorite colors are red, blue, and green. My favorite colors are yellow, purple and pink.
Correct: His favorite colors are red, blue and green. My favorite colors are yellow, purple and pink.

Each of the above sentences is structurally fine, but the top two are inconsistent with each other, because the first sentence uses the Oxford comma and the second does not. Don’t use the Oxford comma in one sentence and leave it out the next. Don’t spell out ten in the first paragraph and write 10 in the last. Writing rules change depending on what style of writing you follow (Chicago Manual or Associated Press), but whichever style you use, be consistent throughout your copy.

9. Poorly cited stats and quotes

Unforgivable: Women make up 97 percent of Pinterest users.
Correct: According to AppData, women make up 97 percent of Pinterest users.

Back up statistics and quotes by letting your readers know where you got the information. If you can, provide a link back to the exact Web page where you found the data. Failure to prove where you got your facts will weaken your content.

10. Then versus than

Unforgivable: I enjoy sitting much better then running.
Correct: I enjoy sitting much better than running.

Than is used for comparisons, although then is used to refer to a point in time or “in addition to.” For example: “Back then, I was strong enough to run a marathon. Now, my legs and lungs are in worse shape than they used to be.”

11. Lose versus Loose

Unforgivable: If you loose your keys again, I’m not letting you in.
Correct: If you lose your keys again, I’m not letting you in.

Lose is a verb, and loose is most commonly used as an adjective. Use loose when referring to something that doesn’t fit or isn’t secure, such as loose pants or loose attachments. Loose can also be used as a verb—for example, “loose a knot”—but in these cases, loosen is a more common word.

12. Stolen content

Unforgivable: Always.
Correct: Never.

This one isn’t really a mistake, but rather just plain wrong. Never steal and use content that isn’t yours and play it off as your own work. Not only is that theft, but it’s also copyright infringement. Write original, informative content, and always proofread your work.

Any common writing mistakes that you think are simply unforgivable?

Jacqui MacKenzie is a writer for Straight North, an Internet marketing Chicago firm that provides social media services, SEO, and more. A version of this story first appeared on the 12 Most blog.

This story first ran on PR Daily in April 2012.

[To comment: larry at larry litwin dot com]

Tips to Succeed:Making the best impression on your audience

[To comment: larry at larry litwin dot com]

This is Tip 178 from The ABCs of Strategic Communication. Check it out on www dot larry litwin dot com.

1. Always be prepared – Audiences quickly detect lack of
preparation.
2. Make others comfortable – If you are comfortable, your audience
will be, too. Comfort, on your part as the sender, exudes
confidence.
3. Be committed – Commitment is crucial. Audiences can detect
lack of commitment or sincerity.
4. Be interesting – An interested audience is more apt to receive
your message as it was intended to be received.

Roger Ailes and John Kraushar – Authors – You Are The Message

[To comment: larry at larry litwin dot com]